***PLEASE NOTE*** ONLINE PRICES ARE LESS THAN IN STORE ON MANY ITEMS, THIS IS AN INCENTIVE FOR PURCHASING THRU THE INTERNET. THESE PRICES ARE NOT VALID IN OUR RETAIL STORES. ALL ITEMS MUST BE SHIPPED, YOU CANNOT PICKUP ITEMS ORDERED OVER THE INTERNET. THANK YOU. 1). When will I receive my order? We ship most orders within 24 to 48 hours (Monday - Friday). Standard shipping (USPS) within the United States usually takes 2 - 5 business days. Air expedited services are available at an additional cost. 2). Can I return an item? Our 14 day money back guarantee policy. If for any reason you are not satisfied with your purchase, return the unused merchandise within 14 days of purchase for a refund. The Shipping and handling fees are not refundable. All fragrance sales are final. Due to health reasons we are not allowed to accept fragrance returns. 3). Can I pay by check or money order? Yes, please call 712-243-1644 for details. 4). Are gift certificates available? Yes, please call 712-243-1644 for details. 5). How can I receive coupons and mailings? Please call 712-243-1644 and we will add you to our mailing list. 6). Can I use my gift card at Handbagranch or Extras? Gift cards can be used at both stores. Privacy / Security If you have chosen to receive email from us you should receive periodic messages. If you wish to be removed from the list, send an email to admin@handbagranch.com with the subject as REMOVE. We respect the privacy of our customers and do not share their email addresses with any external organizations or groups. All items are subject to availability and price changes. If an item is not available your credit card will not be billed and you will be contacted by us. We reserve the right to change or alter our Terms and Conditions at anytime without notice. International Orders - we are not responsible for any VAT/Custom Duty or Import Tariff required by the receiver's country. Ordering Security - When you place an order on-line the information being submitted like credit card numbers, contact and other information is collected using Secure Socket Layers (SSL) technology. This encrypts the data preventing it from unauthorized viewing. If you have any further questions please feel free to contact us at: HANDBAGRANCH.COM 9 WEST 4TH ST. ATLANTIC, IOWA 50022 712-243-1644 ADMIN@HANDBAGRANCH.COM